Product Help Center: In-Product User Guidance

A new in-product help center is released, making product guidance easily accessible directly within Basware applications.

Why it matters:
Users can quickly find answers and guidance without leaving the application, improving self-service, reducing support needs, and ensuring up-to-date information is always at hand.

What's New:

• The new Learn more in-product help center is accessible from the main navigation bar to all users in:
  
  • Accounts payable
  • Insights
  • Tasks > Invoices (professional view)
  • Tasks > Spend plans (professional view)
  • Documents > Invoices (professional view)
  • Documents > Spend plans (professional view)
  • Invoicing (professional view).
• The help center contains a context-aware guidance tailored to the user’s current view and enabled features.
• It has a semantic search capability, enabling users to raise questions freely.
• Enriched documentation to support users with their daily work.

Who benefits:
All Basware users seeking product guidance with invoice and spend plan processing, especially those using Accounts payable, Tasks, Documents, Invoicing, and, Insights.

Where to find it:
Accessible directly from the first-level navigation bar within supported Basware applications. Professional view must be enabled for users in Tasks and Documents. You can enable the professional view in your User settings.