Release: 25.3
This enhancement enables the use of customized default email addresses in the "Cc" and "Have replies sent to" fields in the invoice dispute action. Automatically populating these fields with the correct email addresses streamlines the dispute process by reducing manual input. It ensures the appropriate individuals are notified and improves the user experience by automating repetitive tasks.
The default email addresses in the "Cc" and "Have replies sent to" fields can be configured in the dispute templates in Data management > Invoicing > Dispute templates. The "Manage dispute templates" user right is required. You can define one or multiple email addresses for the new fields. Additionally, a checkbox "Include the email address of the user who disputed the invoice" allows you to decide whether to include the email address of the user who disputed the invoice. By default, this checkbox is selected for all existing dispute templates.