Request-a-Service Made Easy: Get The Help When You Need It

Your success is our primary objective, to that end we want to make it as easy as possible for you to get the help you need, when you need it. Therefore we've enhanced our customer portal and simplified how you can request services from us. Learn in this article the changes that have been implemented and watch a video on the new functionality.


How we've improved the request-a-service function:

Your feedback has been instrumental in helping Basware both revise how you can request a service from us, as well as expand the volume of services available. We've incorporated a broader range of services into the catalog alongside this we've implemented the following changes:

1. Simplified Service Requests with Catalog Recommendations

Searching for the right service can be daunting. Our enhanced portal now comes with an intuitive recommendation system that suggests the most relevant service catalogs as you type. This feature is designed to make your search effortless, leading you straight to the solutions you seek.

2. Peer Insights: Service Suggestions

Beyond keyword-based recommendations, you’ll also receive suggestions for popular services within your organization and those favored by similar customers. This collective intelligence is aimed at empowering you with community-driven insights, facilitating better-informed service selections.

3. User-Centric Design for Easy Navigation

The revamped service catalogs have been crafted for ease of use, allowing for smooth navigation and precise requests tailored to your organization's specific solutions, saving you time and enhancing accuracy.

4. Streamlined Approvals and Clear Timelines

To ensure an efficient approval process, our portal now permits only authorized team members within your organization to accept service offers. Additionally, new delivery timelines for each service request offer you greater transparency and the ability to monitor the progress of your requests with clarity.

What Next for Request a Service

Anticipating your future needs, we are now preparing to introduce a prepaid model for our service catalog. This innovative approach is set to simplify the ordering process and offer you cost savings on our optimization services.

Having said that, we understand that it's important that innovation is not forced upon you. We appreciate that when new ways of working are implemented requires time for organizations to adjust, and our support team is here to assist you every step of the way.

If you have any questions or feedback regarding request a service, do not hesitate to contact myself or my team. We are grateful for your continued trust in Basware. Your satisfaction is at the heart of our commitment to excellence and your feedback genuinely impacts how we do business.

As Director of Professional Services at Basware, I steer our PS Competence Centre, focusing on delivering top-notch services globally. My 16+ years in IT consulting, project management, and business analysis fuel my leadership and team empowerment drive. I'm dedicated to providing customer-centric, efficient P2P consulting solutions, and I value connecting with peers for business growth and transformation.
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