Live Learning

From Identifying AP Challenges to Driving Real, Data‑Led Improvement

Watch Previous Sessions

Modern AP teams are under more pressure than ever; rising invoice volumes, more exceptions, and too many manual touches slowing progress.

Our new monthly Live Learning series is designed to help customers tackle these everyday challenges with clarity, confidence, and data.

On this page, you’ll find on‑demand videos from each session, broken down into scenario‑based learning examples. Each example focuses on a real AP challenge and shows how to move from symptoms to action using the insight tools you already have.

How to Improve Your Touchless Matching Rate Using Basware Insights

What if you could eliminate hundreds of manual invoice touches a month by fixing just a handful of root causes? You probably can.

Most AP teams don't realize a handful of fixes could wipe out hundreds of manual invoice touches a month. Here's how to use Basware Insights to find the biggest culprits and make changes that actually stick.

Are Removed Invoices Taking Up Your AP Team's Time?

What if 10% of your invoice volume is creating zero value and just burning your team's time? For most AP teams, that's exactly what's happening with removed invoices.

Removed invoices are a bigger drain than most AP teams realize, sometimes making up half of total volume. This post breaks down how to use Basware Insights to find the worst offenders and fix them, often with something as simple as a phone call.

A Practical Guide to Reducing Manual Touches on Your Invoices

Most AP teams troubleshoot at the invoice level. That's backwards. The ones cutting the most manual work start with the big picture and zoom in.

This clip walks through the exact sequence, from entity-level trends down to supplier performance and individual process stages, to turn reactive cleanup into a continuous improvement process.

How to Use Basware Insights to Track and Drive E-Invoicing Adoption

The fastest way to reduce manual invoice processing isn't fixing exceptions. It's stopping manual invoices from arriving in the first place.

The fastest way to reduce manual processing isn't fixing exceptions, it's stopping manual invoices from showing up in the first place. This walkthrough shows how to use the Invoice Origin Discovery dashboard to find your easiest e-invoicing conversion wins and turn a few supplier conversations into a meaningful shift toward electronic invoicing.

Are Exceptions the Real Bottleneck in Your AP Process?

What if a small number of recurring exception types are quietly consuming the majority of your AP team's capacity? Fixing the right two or three could transform your team from firefighters into strategic operators.

A handful of exception types typically drive the bulk of aging, missed SLAs, and team burnout, but most AP teams don't realise how concentrated the damage is. This video shows how to rank your top exception types by volume and age, trace them back to specific suppliers or invoice origins, and surface the compounding patterns keeping the backlog alive so your team stops fighting the same fires every week.

Why Are Payments Still Late Even With Automation in Place?

Your automation metrics look healthy, but payments are still going out late and suppliers are starting to notice. Something is breaking down between touchless processing and payment execution, and it's probably not where you think.

The system is working, the invoices are flowing, but cash and supplier experience still suffer. This video shows how to break down lateness by invoice origin, supplier, and organisation, connect delays to specific processing steps and queue bottlenecks, and identify exactly where the handoff between touchless processing and payment execution breaks down.

Are Early Payment Discounts Slipping Through the Cracks?

Every missed early payment discount is a direct, measurable loss to your business. The frustrating part? With the right visibility, most of it is preventable.

Invoices expire past their discount window not because of bad intent, but because of slow cycle times and poor visibility into what's at risk. This video shows how to identify where missed discounts concentrate, connect that loss to cycle time data, and use the upcoming dues view to prioritise high-value invoices before their discount window closes.