In the dynamic travel industry, where efficiency and precision are vital, Flight Centre Travel Group (FLT) - a global leader with over 30 brands across 25 countries - identified the need to revamp their accounts payable (AP) processes. With a workforce of 15,000 and a vision for continuous growth, FLT partnered with Basware to streamline AP operations and unlock the potential of automation.
A Mission to Modernize Finance
Elaine Lee, Head of Transactional Finance and Continuous Improvement at FLT, spearheaded the initiative to find a solution capable of handling high invoice volumes while aligning with their unique matching processes. Specifically FLT needed their invoice solution to ingest accruals, conduct a matching exercises, and integrate with Microsoft Dynamics 365.
This matching requirement posed a number of challenges for FLT but working with Basware Professional Services they were able to adapt Basware AP Automation to these specific requirements, helping streamline their AP processes
Tangible Results, Transformative Impact
Since adopting Basware, FLT has achieved remarkable milestones:
- 70% touchless processing rate: A leap from 30%, driven by supplier education on proper invoice submissions and improved data quality.
- 1-day processing time: Streamlined workflows and reduced manual intervention.
- Enhanced transparency: Real-time visibility into AP processes has empowered the team to resolve issues faster, identify problematic suppliers, and address root causes.
FLT’s AP team has also transitioned to higher-value tasks, improving job satisfaction while continuously raising the bar for efficiency.
“What gets measured, gets done, with Basware, I can effortlessly monitor the business in real-time, ensuring we're aligned with our goals and making informed decisions."
Elaine Lee, Head of Transactional Finance & Continuous Improvement at FLT
Scaling for a Bright Future
FLT's partnership with Basware goes beyond AP automation with the decision to also implement Basware Purchase gaining unparalleled control over spend across their global operations. The solution ensures financial agility, centralizes cash management, and improves supplier relationships with streamlined payment timelines.
“With Basware, we’ve personalized our P2P processes to meet our unique needs, streamlining our global rollout and maximizing system capabilities.”
Stephanie Hogno, Global Treasury - Payment Solutions at FLT
As FLT continues to grow, Basware’s scalable, adaptable solutions provide the foundation to navigate the evolving travel industry with confidence. Through a commitment to measurement, transparency, and continuous improvement, FLT is redefining financial excellence.
Read the full case study to learn how Basware's solutions can help organizations like yours unlock their potential and achieve automation excellence.
