At Basware, we believe that the best results come from listening. Based on valuable feedback from our customer community, we're making strategic changes to give you more control and choice in how you deploy and grow your Basware solutions, aligned with your broader business transformation goals.
You Told Us: You Want Flexibility
Many of our customers are already working with trusted consulting partners to support large-scale finance, digital, or ERP transformations. We understand that integrating Basware into these journeys requires flexibility, especially when it comes to who leads the deployment.
That’s why we’ve introduced a new company-wide approach: Customer First. Partner Enabled.
This initiative is about giving you the power to decide how you want to work; with Basware directly, with your consulting partner, or in a hybrid model that suits your strategy.
What We're Doing to Support You Better
Flexible deployment options
We're fully committed to enabling deployments led by your consulting partner while continuing to offer direct services from Basware if you prefer.
Deeper investment in our partner ecosystem
Recently we’ve commited to partner with both Accenture and Deloitte to expand their global Basware capabilities. Our goal is to ensure that any partner supporting you brings deep, certified expertise across the entire Basware solution suite.
Built for partner delivery
Our solutions are being enhanced for faster, more secure partner-led deployments. That means scalable, configuration-ready technology that supports agile implementations and sustainable growth.
What This Means for You
Your current projects continue as planned. For future initiatives, you’ll have more options, whether you prefer to work with Basware, a trusted partner, or a combination of both.
Help Us Improve Even More
We’re tailoring this experience to better meet your needs. If you have two minutes, we’d love your input via a short survey.
Complete Survey
Have questions? Our team is here to help, reach out to your Customer Success Manager directly or submit a request here.
Thank you for continuing to shape the future of Basware. Your success is what drives our innovation.
